Refund & Returns Policy
Last updated: 7 October 2026
Overview
Manzari Perfumes mein aapki satisfaction hamari priority hai. Hamari return policy purchase date se 7 din tak valid hai. Agar 7 din guzar chuke hain, to hum full refund ya exchange offer nahi kar sakte.
Return eligible hone ke liye, product unused, unopened aur seal-packed hona chahiye, apni original packaging ke saath.
Perfumes aur Attars ke liye special note: Fragrance products hygiene aur safety reasons ki wajah se ek baar open/use hone ke baad return nahi kiye ja sakte — ye industry-standard practice hai. Agar product seal band hai aur unused condition mein hai, tabhi return accept kiya jayega.
Ye items kisi bhi condition mein return nahi kiye ja sakte:
- Opened ya used perfume/attar bottles
- Gift cards
- Combo packs jinke kisi bhi item ka seal khula ho
- Sale/clearance items par liye gaye products
Return complete karne ke liye hume receipt ya order confirmation (invoice/order ID) chahiye hogi.
Damaged ya Wrong Product Mila?
Agar aapko product damaged, leaked, ya galat item mila hai, to delivery ke 48 ghante ke andar hamein product ki photo/video ke saath Contact Us page ke through batayein. Aisi situations mein hum bina kisi extra charge ke replacement ya full refund provide karte hain.
Refunds
Jab aapka return hume mil jaata hai aur inspect kar liya jaata hai, hum aapko email/WhatsApp se confirm karenge ki return receive ho gaya hai. Hum ye bhi batayenge ki refund approve hua hai ya nahi.
Approve hone par, refund aapke original payment method (card/UPI/bank account) mein process kar diya jayega — ismein bank ke hisaab se kuch din lag sakte hain.
Refund na mile to kya karein
Agar expected time ke baad bhi refund nahi mila:
- Pehle apna bank account/statement dobara check karein.
- Apni bank ya payment provider se contact karein — refund officially post hone mein thoda time lag sakta hai.
- Agar phir bhi refund nahi mila, hamein Contact Us page ke through batayein.
Sale Items
Sirf regular-priced items hi refund ke eligible hain. Sale ya discounted items par refund applicable nahi hai, sirf defective/damaged product ke case mein replacement diya jayega.
Exchange
Hum sirf defective ya damaged items ko exchange karte hain. Same item exchange karwane ke liye hamein Contact Us page ke through sampark karein.
Return Shipping
Return product bhejne ke liye address aur process ki detail aapko Contact Us page par available hogi, ya aap hamse directly sampark kar sakte hain.
Agar product hamari galti (damaged/wrong item) ki wajah se return ho raha hai, to return shipping cost hum bear karenge. Agar aap apni marzi se return kar rahe hain (eligible cases mein), to shipping cost customer ko bear karni hogi.
Need Help?
Refund ya return se related kisi bhi sawaal ke liye, Contact Us page ke through hamse sampark karein.